Survey doesn't display: Adblock Setting Blocking Google Tag Manager and Qualaroo

We have recently discovered that there is a setting in various ad-blocking software programs that automatically blocks Google Tag Manager. If you are using Google Tag Manager to load your Qualaroo JavaScript onto your website, it may be being blocked by this setting, and some of your visitors may not see your surveys. If you are using Google Tag Manager for other JavaScript code, such as Google Analytics, this is also being blocked.

This setting that blocks Google Tag Manager is a list of URLs called EasyPrivacy. It blocks all analytics, customer tracking, surveying, and affiliate websites and javascript. EasyPrivacy is generally a list that users opt-in to use, but may be added by default depending on the adblocking program that is being used. More information can be found at the EasyList website (opens in new window). 

Here are the step-by-step instructions on how to disable the EasyPrivacy list in all major browsers:

Firefox - Adblock Plus

  1. Go to Tools
  2. Add-ons
  3. Extensions
  4. Preferences
  5. Filter Preferences
  6. (x) EasyPrivacy - uncheck this box

Chrome - Adblock and Adblock Plus

  1. Go to chrome://extensions/
  2. Options
  3. Filter Lists
  4. Other Filter Lists
  5. (x) EasyPrivacy - uncheck this box

Opera - Adblock Plus

  1. Click on the Opera button
  2. Extensions
  3. Manage Extensions…
  4. (Wrench icon)
  5. Preferences
  6. (x) EasyPrivacy - uncheck this box

IE9 and above - EasyPrivacy Tracking Protection List

  1. Click on the Gear icon in the right corner
  2. Manage Add-ons…
  3. Tracking Protection
  4. Easy Privacy Tracking Protection
  5. Disable
  6. Close


  1. In the Apple menu, click Safari
  2. Preferences
  3. Extensions
  4. Adblock
  5. Adblock Options

  1. Filter Lists
  2. Other Filter Lists
  3. (x) EasyPrivacy - uncheck this box

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