Can I use Qualaroo to get my Net Promoter Score (NPS)?

The Net Promoter Score (NPS) scale is a metric of customer loyalty developed by Fred Reichheld, Bain & Company, and Satmetrix. It is an answer type that you can select when creating your survey. 

Below is an example of what this option looks like:



Don't forget that you can customize the questions you ask with the NPS answer type:

To see our recommendations for this option, please see the video below:

 

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