Regardless of what your site is for, it's important that visitors can navigate your site to find what they're looking for easily. Understanding if people are able to find what they need will greatly help with knowing if the design of your site meets visitors needs.
Recommended question: "Were you able to find the information you were looking for?"
Recommended answer type: Single answer selection (radio button)
- "Yes, easily"
- "Yes, eventually"
Both "Yes, eventually" and "No" should branch to the open-ended question "What were you looking for?".
If you need help understanding all the options available within the Survey Editor, please visit this portion of our Help Center.
Recommended targeting options
- Where should this survey appear?: The entire site
- Who should be prompted to take this survey?: A percentage of traffic, delayed by at least 3 pages
- When should this survey be displayed?: Generally a 3-5 second page level delay works well, but use Google Analytics as your guide to see what the average length of time people spend on a page.
- How often should this survey be displayed?: Continue showing until the visitor provides a response.
If you need help understanding all the options available within the Targeting Section, please visit this portion of our Help Center.
These are just suggestions. We recommend experimenting to see what works best for you!
While the suggestions mentioned are a great place to start, we ask you to keep in mind that what may work well for some many not work for all. Constantly test and tweak your surveys to hone in on what works best for your circumstances. Click here to see how we recommend making changes to your surveys to get better results.