Usefulness of content within a Help Center

While some help centers have options built in to gauge the effectiveness of help articles, but you can use Qualaroo to gain additional insights about the content of your help center.

Survey Content

Possible questions to ask to help uncover this objective:

  • "Did this article answer your question?"
  • "Was this help section useful?"

Answer type: Single answer type "Yes/No". "No" branches to "What question do you have?" with a text-based answer type.

TIP: Make sure the notifications get sent to the support manager or support team, especially if you're asking people for their email address to follow up with them.

 

If you need help understanding all the options available within the Survey Editor, please visit this portion of our Help Center.

Recommended targeting options

If you need help understanding all the options available within the Targeting Section, please visit this portion of our Help Center.

These are just suggestions. We recommend experimenting to see what works best for you!

While the suggestions mentioned are a great place to start, we ask you to keep in mind that what may work well for some many not work for all. Constantly test and tweak your surveys to hone in on what works best for your circumstances. Click here to see how we recommend making changes to your surveys to get better results.

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