Understanding why site visitors don't register for an account

A wide variety of sites allow their users to register for an account. Understanding why people hesitate or abandon the registration process can be a key component to improving your conversion. 

Survey Content

Possible questions to ask to help uncover this objective:

  • "Is there anything preventing you from signing up at this point?"
  • "What's preventing you from signing up?"
  • "What would change your mind about signing up for an account?"

Recommended answer type: Text based answer

TIP: Remember to always mark write-ins as required. This will ensure that survey takers can only move to the next step once they've entered a response, and it will avoid blanks from showing up in your reporting. 

If you need help understanding all the options available within the Survey Editor, please visit this portion of our Help Center.

Recommended targeting options

If you need help understanding all the options available within the Targeting Section, please visit this portion of our Help Center.

These are just suggestions. We recommend experimenting to see what works best for you!

While the suggestions mentioned are a great place to start, we ask you to keep in mind that what may work well for some many not work for all. Constantly test and tweak your surveys to hone in on what works best for your circumstances. Click here to see how we recommend making changes to your surveys to get better results.

Have more questions? Submit a request
Powered by Zendesk