We’re sorry to see you go—but we’re here for you every step of the way.
Sometimes a quick fix, plan change, or chat with our team can make all the difference.
Whether it’s a billing issue, missing feature, or something’s just not working right—we’d love the chance to help.
Reach out to our friendly team 24/7 via:
Billing questions: billing@proprofs.com
Technical support: support@proprofs.com
Live chat: Available anytime from your account dashboard or any page on our website including this one.
Phone support: Call us at (855) 776-7763 (Toll-Free, US & Canada)
Your feedback helps us improve, and we’d be grateful for the opportunity to make things right.
We understand—and make it easy. Only account owners can cancel, to keep your data safe.
Here’s how:
Go to My Account > Account Details > Billing > Cancel Subscription.
Follow the on-screen prompts to confirm your cancellation.
Your account stays active until your current billing period ends
After that, access will be removed
Be sure to back up any important data beforehand
We don’t offer refunds or partial credits for unused time, but rest assured:
You’ll keep access until the end of your billing cycle
You won’t be charged again after cancellation
If you come back later, we’ll be happy to help you start fresh
Whatever you need, just reach out—we’ve got you
Billing questions: billing@proprofs.com
Technical support: support@proprofs.com
Live chat: Available anytime from any page on our website, including the one you’re reading right now, or from your account dashboard
Phone Support: Call us at (855) 776-7763 (Toll-Free, US & Canada)