To everyone who noticed this issue over the past 30 hours - we greatly appreciate your patience while we worked with our development team to understand the root cause behind why surveys weren't reporting views or responses.
We’ve confirmed that due to an issue with Amazon S3 services, the machines that control our logs slowed down considerably, resulting in the absence of new data being sent to customers. The good news is that no data loss was incurred, and as of this morning the issue has been resolved and our logs are catching back up.
We expect that over the course of the next 12 hours, while the backlog is being processed, customers should slowly start to see their data coming in again. At the rate of processing, we anticipate the system returning to the normal 2-hour delay by the end of our working day here in California.
I know that even a small delay in getting survey data can be frustrating, so I’d like to extend our heartfelt apologies for any trouble this may have caused. If you’d like to speak to a member of our team to resolve any questions or concerns you may still have, you’re welcome to give us a call at 1-855-776-7763.
Sr. Customer Success Manager