These questions are great for gathering really specific types of feedback about your product. Usually asking more pointed question results in clearer, more actionable data.
Possible questions to help uncover this objective:
"What's one feature we can add that would make our product indispensable for you?"
"Of these three/four options, what's the next thing you think we should build?"
"How often do you use this feature?"
"How would you feel if we discontinued this feature?"
"What's the next feature we should build?"
"How disappointed would you be if you could no longer use [Product/feature name?]"
If you need help understanding all the options available within the Survey Editor, please visit this portion of our Help Center.
Recommended targeting options
- Where should this survey appear?: In app, behind login
- Who should be prompted to take this survey?: Percentage of traffic, Logged in users, returning visitors. If on our Enterprise Plan, consider targeting only those on a paid plan.
- When should this survey be displayed?: Use Google Analytics to give you an idea of time-on-page, but typically a 3-5 second delay or when a user scrolls half-way down the page
- How often should this survey be displayed? Only show once per visitor
Length time to run survey: This survey should be run periodically. It’s good for running for a few days, maybe a week, just to gather enough feedback so you can really focus on what features to develop next.
If you need help understanding all the options available within the Targeting Section, please visit this portion of our Help Center.
These are just suggestions. We recommend experimenting to see what works best for you!
While the suggestions mentioned are a great place to start, we ask you to keep in mind that what may work well for some many not work for all. Constantly test and tweak your surveys to hone in on what works best for your circumstances. Click here to see how we recommend making changes to your surveys to get better results.