When you initiate the Salesforce integration for a custom object, it's important to note that Qualaroo only sends the survey data directly to that object. If you want the custom object data to be connected to either a contact or an account within Salesforce, that requires additional work.
We've found the following help articles that should help, depending on what information you're trying to link to your Qualaroo custom object:
- Linking a Salesforce Account to a Custom Object
- Relationships Among Objects
- Object Relationships Overview
If you get stuck, we'd encourage you to contact your Salesforce account manager, or call / email the Salesforce support team. Here's a link to their help portal, and their number is +1 (800) 667-6389.