Session Recordings in ProProfs Qualaroo provide a step-by-step view of how users interact with your website, allowing you to pinpoint exactly where issues occur. Whether it’s confusion during navigation or friction in form completion, you can identify the root cause and take targeted action.
Benefits:
Deeper User Insights: Watch real user journeys to understand how visitors navigate your website.
Identify UX Issues: Spot usability problems, confusion points, or drop-offs that may not be visible through analytics alone.
Improve Conversions: Optimize pages and workflows by analyzing where users hesitate or abandon actions.
Example:
A product team notices a high drop-off rate on a signup page but cannot identify the exact issue through analytics. By reviewing session recordings, they discover that users struggle with a specific form field. After simplifying the field, the completion rate improves significantly.
Log in to your ProProfs Qualaroo account.
From the dashboard, switch to Behaviour Tracking (Heatmap & Session Recording) and then click on Sites.
Select the website where you want to enable session recordings, then click the Settings option for that site.
Within the selected site, switch to the Targeting tab.
Locate the Session Recording option. Toggle it ON to start recording user sessions.
Set the maximum session duration based on your requirements (for example, 2 minutes).
This helps control how long each user session is recorded.
Make sure to save your changes after configuring the settings.
Session recordings require the tracking script to be installed on your website.
Go to the Installation Guide tab and copy the tracking code.
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Paste it within the <head> section of your website pages.
Important Notes:
Recording starts only after the tracking code is installed.
Ensure the code is added to all relevant pages.
The script is lightweight and does not affect website performance.
You can disable session recording at any time.
It is recommended to update your privacy policy accordingly.
Once enabled and data is collected, navigate to the Session Recordings section to view recorded sessions.
Use the site selector at the top to select the website you want to view session recordings for.
Locate the session you want to review and click Watch under the Action column to view the recording for that specific session.
You can also view recent sessions from the Recent Recordings section on the dashboard.
If no recordings appear:
Verify that the tracking code is correctly installed.
Ensure your website is receiving visitor traffic.
That’s all about using Session Recordings in ProProfs Qualaroo. Please contact our support team if you encounter any issues or have questions.
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