Creating a Matrix Survey

Matrix surveys allow you to ask your customers questions across multiple variables. You can ask your customers one simple question while substituting a key variable. That means increased efficiency. You can get and gather data 6x faster by setting up 1 survey instead of 6.

Let’s use customer support as an example. Maybe you want to know how your support team is performing across all platforms; the Matrix survey shown below will provide that insight and do so with more granularity.


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To create a Matrix survey, simply follow the below steps.

To create a new survey, click on the green "Create New" button in the upper right-hand corner of your Qualaroo dashboard.


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Edit your question screen.

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From the “Answer type” dropdown menu, select “Matrix”

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Add as many "Rows and Answers" as you’d like.

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Direct your survey to the next question/message screen under “Continue to”

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