Understanding Why Site Visitors Don't Register for an Account

A wide variety of sites allow their users to register for an account. Understanding why people hesitate or abandon the registration process can be crucial to improving your conversion.

Survey Content

Here are the possible questions to ask to help uncover this objective:

Is there anything preventing you from signing up at this point?
What's preventing you from signing up?
What would change your mind about signing up for an account?

Recommended answer type: Text-based answer

TIP: Remember to mark write-ins as required. This will ensure those survey takers can only move to the next step once they've entered a response, and it will avoid blanks from showing up in your reporting.

Understanding why site visitors don't register for an account

If you need help understanding all the options available within the Survey Editor, visit this portion of our Help Center.

Recommended Targeting Options

Where should this survey appear?: The signup page
Who should be prompted to take this survey?: 100% of traffic
When should this survey be displayed?: When it looks like someone is about to abandon the page.
How often should this survey be displayed?: Only once per visit

If you need help understanding all the options available within the Targeting Section, visit this portion of our Help Center.

These are just suggestions. We recommend experimenting to see what works best for you.

While the suggestions mentioned are a great place to start, we ask you to keep in mind that what may work well for some may not work for all. Constantly test and tweak your surveys to hone in on what works best for your circumstances.

Click here to see how we recommend changes in your surveys to get better results.

That is all about using Qualaroo to understand why site visitors don't register for an account.

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