Persistent feedback

Are you interested in providing your visitors with an option to provide feedback at their leisure? Creating a Persistent Feedback survey can help you gather general insights from your users, on their terms. This can be especially useful if your service or website is new or in beta, and you want to collect as much useful feedback as possible. 

Survey Content

Recommended question: "Have feedback or an idea? Leave it here!"

Recommended answer type: Text based answer

TIP: Remember to mark write-ins as required when appropriate. This will ensure that survey takers can only move to the next step once they've entered a response, and it will avoid blanks from showing up in your reporting. 

If you need help understanding all the options available within the Survey Editor, please visit this portion of our Help Center.

Starting in a minimized state

What sets this apart for our other recipes is that you want this survey to start in a minimized state with a tab that says "Feedback".

When this option is selected, your survey will appear like this:

Recommended targeting options

• Where should this survey appear?: The entire site.
• Who should be prompted to take this survey?: 100% of site visitors. If you have a login option on your site, enable our Identity API so you can follow up with your respondents. 
• When should this survey be displayed?: Immediately after the page loads.
• How often should this survey be displayed?: Continue showing even if a visitor has responded

If you need help understanding all the options available within the Targeting Section, please visit this portion of our Help Center.

These are just suggestions. We recommend experimenting to see what works best for you!

While the suggestions mentioned are a great place to start, we ask you to keep in mind that what may work well for some many not work for all. Constantly test and tweak your surveys to hone in on what works best for your circumstances. Click here to see how we recommend making changes to your surveys to get better results.