Creating an NPS survey

If you're on our Startup, Growth, Turbo Growth and Enterprise plans, you'll see the option to create an NPS survey when you click on the "Create New" button. 

This option is different from our NPS answer type because of the reporting it offers. See below for an example:

The editor is very simple. We allow you to ask the NPS question, which branches to a follow up question so you can learn why the survey taker gave you that score, and a message screen - all of which can be edited for content.

You will notice that we don't allow score branching within this NPS survey option. That option is located in the NPS answer type when creating regular surveys

 

If you're stuck on how to create a successful NPS survey, see our recommended recipes for ideas

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