NPS surveys are great to always have running on your site. Our NPS surveys not only allow you to capture your NPS score, but they give you the flexibility to ask follow up questions to learn more about why people are giving you the scores that they are.
Watch our video for 4 great NPS targeting recipes
Select the "NPS Survey option when creating a new survey, and enter your company name in the field provided.
If you need help understanding all the options available within the Survey Editor, please visit this portion of our Help Center.
Recommended targeting options
- Where should this survey appear?: Your entire site. See above video for more options
- Who should be prompted to take this survey?: "Came directly to your site (typed in your URL, or bookmark)" + "Only returning visitors".
- When should this survey be displayed?: Generally a 3-5 second page level delay works well, but use Google Analytics as your guide to see what the average length of time people spend on a page.
- How often should this survey be displayed?: Only show once per visitor.
After you start getting responses: Expect there will be a steep drop-off at the write-in portion, but that's the part of the survey you'll want to pay attention to. Over time you should start seeing tends regarding the most common frustrations, and your biggest selling points. People also really like being able to highlight a high NPS rating on their product marketing pages as a selling point.
If you need help understanding all the options available within the Targeting Section, please visit this portion of our Help Center.
We're now offering a reporting option that makes it easier to see your NPS score with Qualaroo. To try this option, call your Sales contact at 1(888) 449-3364.
These are just suggestions. We recommend experimenting to see what works best for you!
While the suggestions mentioned are a great place to start, we ask you to keep in mind that what may work well for some many not work for all. Constantly test and tweak your surveys to hone in on what works best for your circumstances. Click here to see how we recommend making changes to your surveys to get better results.