Optimizing Survey Usage for Responsive Websites

If you have a responsive website, you must create two surveys -- one for web visitors and one for mobile visitors. Both surveys can have the same target URL, content, and other configurations, and you don't need to add more JavaScript to your site.

Automatic Detection of Visitor's Browser:

Qualaroo will automatically detect a visitor's browser and serve the appropriate survey.

Why Desktop Surveys Don't Appear in Mobile Browsers?

Desktop surveys are not optimized for mobile devices. The primary reason behind this is the substantial difference in user experience between mobile and desktop environments. From screen size and readability to content visibility, the expectations of users greatly vary across devices. This is where you need to create a mobile survey add-on comes into play. 

To learn more about the mobile add-on, please visit this page. 
 

Do I Need to Use Different JavaScript if I Want to Run a Mobile Survey?

For the most part, no. Qualaroo JavaScript will work seamlessly on the mobile version of your website.

However, there is one case where you may need to use different JavaScript.

Here are the most common categories that websites fall into:

• You do not need to use other JavaScript if you have a responsive website.
• If your mobile page/site is on a sub-domain of your regular site or domain (e.g., http://m.domain.com), you do not need to use a different code snippet. Simply make sure to indicate the sub-domain in the Simple URL targeting section.
• If your mobile page/site is on its own unique domain that is different from your regular site or domain (e.g., http://www.domainformobile.com), then and only then will you need to use another code snippet.

While you cannot have multiple domains on our Essentials plan, we do support multiple domains on our Premium and Enterprise plans. For any queries or questions, please write to us at support@qualaroo.com.