Answer Selection Types

Qualaroo lets you ask the right questions at the right time to the right people and record responses using various answer types in multiple ways.

With Qualaroo, you can:

• Customize your survey and its responses to engage users.
• Combine different question types to collect in-depth feedback.
• Dig into analytics to segregate and study the feedback data.

Here’s what a Qualaroo Nudge™ looks like:

While you're in the survey editor, you'll notice it gives you several answer types to choose from:

• Multiple answer selection (checkboxes)
• Single answer selection (radio button)
• Single answer selection (dropdown)
• Text-based answer
• Text-based answer (single line)
• Star Rating
• Emoji
• Binary Question
• Thumbs Up/Down
• Matrix
• Date
• Net Promoter Score

 Multiple Answer Selection

• This option allows visitors to select multiple answers among the answer options in a survey question. 
• You can even randomize their order and prompt visitors to add additional comments if specific answers are chosen. 

An example would be adding an ‘Other’ answer option, allowing visitors to add context around that selection. Selecting this option will prompt visitors to choose ‘Send,’ as you can see from the screenshot below:

 Single Answer Selection (Radio Button)

This option allows visitors to select only one response from the available options before proceeding to the next step in the survey. Similar to the Multiple Answer Selection feature, it supports the following functionalities:

• Randomized Order: It enables to randomize their order of the options displayed to avoid bias.
• Conditional Prompts for Comments: Prompts visitors to provide additional comments if specific options are selected.
• Last Selected Option Feature in Link Surveys: This feature in the link survey helps make surveys more personalized by dynamically displaying the user’s previous selection in the next question using the [PreviousAnswer] tag.

How the Last Selected Option Feature Works:

1. User Selection: The user answers a radio button question (e.g., rates product quality as "4 - Good").
2. Dynamic Display: The [PreviousAnswer] tag automatically incorporates the user’s previous selection into the next question.
3. Example: If a user rates product quality as "4 - Good," the next question might say: "You selected 4 - Good. What did you like most about the product?"

 Single Answer Selection (Dropdown)

• This option allows visitors to select only one answer option from a dropdown menu. 

The ‘Send’ button will appear for this option.
 

 Text-Based Answer

• This answer option prompts the visitor to type in their response. 
• The text box will expand as the visitor adds content beyond the two lines offered, and there is no character limit for writing the response. 
• It is a powerful tool for uncovering new or more detailed insights from your visitors that you might not have previously been aware of. 

The ‘Send’ button will appear for this answer option.
 

 Text-Based Answer (Single Line)

• Similar to the above answer type, but typically used when you want the visitor to enter a small amount of data. 
• Suitable for prompting visitors for their email or name.

 Star Rating

• This option allows customers or website visitors to rate how happy or unhappy they are on a 5-star rating scale. 
• With this, you can learn how delighted or unsatisfied your customers are with your product or service as they rate their experience according to their satisfaction level.

 Emoji

• This option allows your customers and website visitors to share how happy or unhappy they are by selecting an emoji. 
• A suitable emoji can effectively communicate how your customers feel about your products and services.

 Binary Question

• As the name suggests, this answer type provides only two options for a question. 
• It lets you categorize the users into two groups.

 Thumbs Up/Down

• This answer type lets you gauge customer sentiments by providing thumbs up/down options. 
• With this, you can interpret customers’ pain points in a better way. 

• Qualaroo allows you to further customize your answer type by letting you choose from a range of thumbs up/down options.

• You can enable branching to thank survey-takers for their positive response and encourage them to provide a suggestion in case of thumbs down.

 Matrix

• This answer type allows you to prompt your visitors to answer multiple questions at once.

It's an excellent option if your goal is to gather feedback on numerous product features simultaneously..

 Date

• This answer type is a simple dropdown of the Month, Day, and Year. 
• You could potentially use it You could potentially use it to set up meetings and schedule a booking for an event. 

 Net Promoter Score
 

• The ‘Net Promoter Score’ is a customer loyalty metric developed in 2003 by Fred Reichheld, Bain & Company, and Satmetrix. 
• In the default version, you get a 0-10 scale with ‘Not likely’ equaling 0 and ‘Most likely’ equaling 10. However, you can change the label under the number range. 
• Many customers use this simple answer selection to gauge how likely their customers are to recommend their product or service to a friend. 
• You can also enable branching for this answer type based on your requirements.

That's all about answer types in the Qualaroo survey. If you encounter any issues or have any questions, feel to our support team.