I just upgraded to Launch. Why are some of my surveys paused?

If you just upgraded to our Essentials plan from the trial, some of your surveys may have been paused.

Unfortunately, the reason your survey is paused and asking you to upgrade is due to the fact that there is a feature enabled that is only available on our Essentials and Premium plans.

While in the trial period, we do give you the option to test certain features, but if you upgrade to our Launch, you will lose access to those features. We've been careful to note which of these features are premium options with the "Essentials and Premium" flag.

If you decide that these features are something that you'd like to have access to, please contact our Business Development team to learn more about pricing options.

Some of the common Essentials and Premium plans features include:

Edit Tab

Target Tab

Design Tab

Mobile Surveys

If you still need help activating the survey(s) without using the Essentials and Premium features, our Customer Success team can help by identifying which features need to be changed and how.