General FAQs- Responses & Reporting

 

Can I Delete Responses From My Surveys?

You can individually delete your response from the reporting interface.

 

We recommend users to export their survey responses before deleting them, as deleting responses is a permanent, non-reversible action (i.e., once deleted from the Qualaroo system, you cannot recover the data).

 

Deleting the responses helps eliminate irrelevant data sets from user feedback to make analysis easier.

 

Here is how you can delete a response:

 

 

How to delete responses from your surveys

 

Step 1: In the Beta Report section, scroll down to the individual responses and click Details.

 

Individual Responses

 

Step 2: Click DELETE RESPONSE.

 

Delete Response

 

Step 3: Confirm to delete the response.

 

NOTE: We don't currently have a way to bulk delete responses. If there are too many responses to delete, we recommend cloning your survey and starting over fresh.

 

1. I submitted a response. Where is my notification?

 

There is a 20-minute delay between the time a view or response is captured, and it appears within our interface. This delay extends to the notification emails you receive when someone responds to a survey. 

 

2. If I change something in the survey, does the change also occur in the response report?

 

It does, and because of this, it could cause some problems with your reporting. We recommend that anytime you want to change your survey, you pause it and clone it. Doing this will ensure that the reporting for all iterations of your surveys is separate and clean.

 

3. Is there a way to change the order of responses in my reporting to better match how I’ve organized the steps in the editor?

 

Unfortunately not. We recommend keeping the “Start Step” as the first screen within the survey creator. If you have the 2nd, 3rd (etc.) screen as the “Start Step,” you’ll notice that our reporting will still show it as the 2nd or 3rd question.

 

4. Will the customer’s responses be encrypted within the Qualaroo database?

 

Qualaroo does not encrypt responses in our storage. Encryption is unnecessary and would add undue computational complexity to the database storage layer. Instead, Qualaroo relies on the rich and robust Amazon Web Services (AWS) Security Groups policies. Our storage subsystem is placed in its security group, with all access blocked to external sources other than the Qualaroo application. This approach has worked well and is used by our Fortune 1000 enterprises, including multiple customers in regulated industries.

 

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