I Have an NPS Question in My Survey. Why Don’t I See the NPS Reporting?
The NPS reporting will only work with our NPS survey type.
If you have a survey that includes the NPS answer type, the reporting simply shows the dispersion of numbers with a bar graph.
If you want your NPS survey to calculate your Net Promoter Score, select 'Create an NPS Survey' when creating a new survey. Please follow the directions in our help article - Creating an NPS Survey.