How to Integrate Qualaroo With Intercom

Qualaroo integration with Intercom lets you pair Intercom messages with Qualaroo surveys and record survey events in Intercom. You can associate an Intercom visitor ID with Qualaroo responses via our Identity API and open new Intercom messages based on survey answers with the ability to define pre-populated messages.

Benefits of integrating Qualaroo with Intercom:

• Elevate customer experiences by staging personalized customer journeys

• Use Qualaroo branching or skip logic to display relevant Intercom messages based on the responses from users

To Integrate Qualaroo With Intercom

Step 1: Paste the following snippet immediately after the Qualaroo snippet on your target pages.

After this, the Identity API will pass the Visitor ID from Intercom to associate visitors with their responses.

Step 2: To track survey events inside Intercom, simply enable the integration under ‘Site Settings’ in your Qualaroo account.

Step 3: Click ‘Save.’

Here's How Different Standard Qualaroo Events are Passed to Intercom:

Showing Relevant Intercom Messages Based on Survey Response:

Displaying a personalized Intercom message based on a survey answer is super simple. You can add this functionality by going to Add Step > > Start a Chat >> New Intercom Message.

Once Intercom is added to the survey, you can add a pre-populated message if you’d like. You can then combine it with the branching options to choose when the new message window opens, and BOOM!! 

That is all about integrating Qualaroo with Intercom.