Whitelist and Blacklist People From Seeing Your Nudge

Do you have a specific message that you would like to show or avoid showing to a particular group? One of the targeting options under the "Advanced" section is for Whitelisting and Blacklisting site visitors. You have the option to Whitelist or Blacklist visitors by:

• Email Address
• User ID
• IP Address

This is a great option to use when you want to exclude your co-workers from taking the survey, or quickly target a specific group of your logged-in customers with a survey. It's available on all plans.

Whitelisting and Blacklisting by Email Address or User ID

Here, you can add a list of your visitors' email addresses or user IDs, and choose whether to whitelist them (target specifically) or blacklist them (exclude specifically). This option can only be used in conjunction with our Identity API.

The only information this field accepts is strings, such as email addresses or customer IDs.

In order for this feature to work, you must have the Identity JavaScript code on your site so we can identify these visitors and target them when this option is enabled.

You can separate identities by comma, or have each on a new line. We can match any length of email address or customer ID, but you are limited to 65,000 characters for the entire whitelist/blacklist. If you need to target more identities than this, please contact Support directly so we can help you find a different solution.

Blacklisting and Whitelisting by IP Address

One of the targeting options under the "Advanced" section is for whitelisting and blacklisting IPs. This is a great option to utilize when you want to exclude a certain group of visitors, such as a group from the same network where all users have identical public IP address. Here, you can add a list of IPs or Regular Expressions working on IPs.

The field accepts IPs as well Regular Expressions matching IPs.

You can separate value by new line. We can match length up to 1000 IPs. If you require more you can use Regular Expressions to match many IPs at once. For example, instead of writing

93.179.134.30

93.179.134.31

93.179.134.32

93.179.134.33

93.179.134.34

93.179.134.35

93.179.134.36

You can simply write:

93\.179\.134\.3[0-6]

If you need more options for IP targeting than this, please contact Support directly so we can help you find a different solution.