Text feedback is useful—but not always enough. When users face visual bugs or UI glitches, words can fall short. That’s where the Capture Screenshot feature helps.
With this feature, users can attach screenshots while submitting feedback. It gives your support team the visual context they need to understand and resolve problems quickly.
Why Enable Screenshot Capture?
Quicker Resolutions: Visual evidence reduces back-and-forth.
Helps All Users: Great for non-technical users who can't describe the issue clearly.
Accurate Reports: Screenshots show the exact moment and state of the issue.
Real-Life Example:
Instead of saying, “Something looks off on the checkout page,” users can now show it. Whether it's a broken layout or a missing button, your team sees the problem instantly and gets to work faster.
To help you get started quickly, ProProfs offers ready-to-use survey templates with pre-configured screenshot capture. These templates are ideal for common use cases like bug reporting and usability feedback.
Issue Snapshot – Best suited for collecting bug reports or unexpected UI behavior.
Quick Check-In – Ideal for general feedback or usability testing.
Create from Scratch – Build your custom survey with screenshot functionality included.
From your dashboard, either create a new survey or edit an existing one.
If you're creating a new survey, select the Text-based answer as the answer type for your question. Once selected, you’ll see the option to enable Screen Capture.
To add a screenshot capture to an existing survey, navigate to your created survey list, select the survey you want to enable the feature, and click Edit.
If the answer type is set to a Text-based answer, the Screen Capture toggle will appear and can be enabled.
Scroll to the Screen Capture option. Check the box labeled "Allow users to add a screenshot when they give feedback."
Once enabled, a "Capture Screenshot" button will appear in the feedback form, allowing users to take and attach screenshots before submitting their responses.
Clicking the “Capture Screenshot” button allows users to drag and select the area they want to screenshot.
Once captured, users can type their message before sending it.
The interface shows a confirmation once the screenshot is attached. Users can remove or send it.
That’s all about enabling screenshot capture in the Qualaroo. Please contact our support team if you encounter any issues or questions.
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