How to Initiate a Live Chat Using Qualaroo Surveys
Start an Olark, ZopIM, SnapEngage, or LiveChat chat window easily using Qualaroo based on the visitor’s response to a question. Since live chat requires a lot of staffing, Qualaroo is a great way to qualify a visitor's needs or value before sending them into a live chat with a person.
Benefits of starting a chat window using Qualaroo:
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Get a better understanding of the visitor requirements
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Qualify the visitors before starting the live chat with them.
A better way to understand is to suppose a visitor is delaying a decision to purchase a product on your website. You may want to know why. If they indicate they still have a few more questions, you can ask them whether they would like to chat with someone.
To Start a Chat Window Using Qualaroo
Step 1: Create a survey and add the appropriate question screen in the editor.
Step 2: Click on “Add Step” > “Start a Chat”
Step 3: Select the chat service of your choice.
Step 4: Choose which of your answers should result in starting a chat and add the live chat screen using branching logic. Here, when the visitor chooses “Yes,” it will initiate a conversation.
Step 5: Configure and save your survey.
Helpful links: The installation instructions for each chat service we support:
That is all about different live chat integrations in the Qualaroo survey.